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Home > Customer Service > RMA and Exchange Form

RMA and Exchange Form

Prolightstar.com Return and Exchange Terms and Conditions:

Prolightstar will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only within the first 30 days from the invoice date. All return items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. All return items must be returned with shipping prepaid, shipping & handling is Non-Refundable

All Non-Defective return items are subject to a minimum 20% restocking and higher, depends on return item condition. No return or exchange for all Non-Defective items once installation attempts have been made. All return items must be returned with shipping prepaid, shipping & handling is Non-Refundable

RMA (Return Merchandise Authorization) number is only good for 7 days from the day of issue. All return item must be returned to Prolightstar within the first 30 days from the invoice date. All return items must be returned with shipping prepaid, shipping & handling is Non-Refundable

All items must be return in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit.

All parts are covered only by the Manufacturer Warranty after the first 30 days from the invoice's date. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information. Prolightstar provides a 30-day guarantee on the workmanship of products. After 30 days, any defect in the product must be addressed directly with the manufacturer. Please review the manufacturer information you receive with your new product to learn more about the manufacturer warranty.

Prolightstar.com Return and Exchange Form:

RMA FORM

First Name:

Last Name:

Email Address:

Phone Number:

RMA Type:

Quantity:

Order Number:

Item Part Number & Description:

Reason for Return:

* By submitting this RMA Return/Exchange Form you agree to the terms & condition
as stated in our Disclaimer, Shipping & Ordering, and Warranty & Return/Exchange Policies.

*You will be redirect back to our main page after Submitting the RMA form.

DISCLAIMER: Some auto parts and lighting products we sale are for racing & off-road vehicle only. Please check with your local DMV or vehicle department for regulations and information, Prolightstar.com is not responsible for any legal issues regarding of any product you purchase here, make sure of your orders & legality of the product before making any purchases. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to refuse or cancel any order. Prolightstar.com is not responsible for any typographical, photographic or technical errors.

KYO Heavy Duty Headlight wire harness upgrade: